Shipping is quoted separately
Product prices on this site exclude shipping. We ship FedEx Ground and charge you the carrier’s own label price, which depends on where you are. You will always see the shipping cost in writing before anything is dispatched.
We charge the carrier’s price and nothing on top. Shipping is carried free on full ten-vial kits, and collection in person is always free.
How long it takes
There are two cases, and your quote will tell you which one applies to your order.
Already on the shelf
- Inquiries are answered within 24 hours.
- Once payment clears, your order is labelled and dispatched the next business day.
- FedEx Ground then takes one to five business days depending on your distance from us.
- Roughly two to six business days from payment to your door.
Ordered in for you
Half kits, full kits and anything not currently stocked are ordered from our supplier against your order. That adds real time and we would rather tell you up front than have you waiting on a tracking number that does not exist yet.
- Supplier dispatch and transit: one to two weeks.
- On arrival every vial is checked and labelled here before it goes out to you.
- FedEx Ground to you: one to five business days.
- Allow two to three weeks from payment to your door.
If you need something quickly, ask before you pay. We will tell you honestly whether it is in hand or has to be ordered, and you can decide from there.
How it is packed
Lyophilised powder is stable at room temperature for the length of a domestic shipment, so it travels in a padded mailer without ice. This is normal for the format and is not a corner being cut.
- Every vial carries a Noxera label showing the compound and the strength.
- Vials are wrapped individually so the glass cannot knock together in transit.
- Nothing on the outer packaging names the contents.
- Refrigerate on arrival. Pick one temperature and leave it there — moving vials repeatedly between freezer and fridge draws moisture in and spoils the powder.
Destinations
We currently ship within the United States only. We do not ship to freight forwarders, mail-forwarding services or addresses we cannot verify. Some materials may be restricted in particular jurisdictions; where a restriction applies to your destination we will tell you at quote stage rather than after payment.
Tracking
A tracking number is issued by email at dispatch. If tracking has not updated within two business days of dispatch, contact us with your reference number and we will open a trace with the carrier.
Delivery problems
- Damaged in transit — contact us within 48 hours of delivery with photographs of the outer packaging and the vials.
- Missing items — contact us within 48 hours of delivery, quoting your reference number.
- Lost in transit — if tracking shows no movement for five business days we file a carrier claim and arrange a replacement or credit.
- Incorrect address — reshipment on an address supplied incorrectly is chargeable. Please check the address on your quote before confirming.
How replacements and credits are handled is set out in our refund policy.
Title and risk
Title and risk of loss pass to you on delivery by the carrier to the address confirmed on your quote. Once material is delivered, storage, containment and lawful disposal are your responsibility, as set out in our research use disclaimer.
Contact
Shipping questions go to noxera.research.labs@gmail.com with your reference number in the subject line.